At D E Floors Ltd, your privacy is of the utmost importance to us and we are committed to safeguarding our user's privacy whilst providing a personalised and valuable service. When we use the terms "we," "us" or "our," we are referring to D E Floors Ltd.
D E Floors Ltd Limited is registered in England and Wales (13906114) and our registered office is 5 Commercial Road, Shepton Mallet, Somerset, BA4 5BU
This privacy notice covers the services provided by our website and when we capture personal data from customers and potential customers. We will always treat your personal information as confidential and in accordance with applicable data protection legislation. The purpose of this statement is to inform people what information is collected about you when you visit our site, how the information is used, if it is disclosed and the ways we protect your privacy. By visiting and submitting information via our site, you are accepting and consenting to the practices described in this statement.
What information do we collect about you and how do we use it?
When we collect data
How we use your data
How long we retain data
Confidentiality and security
Access to your information and correction
How to contact us
In order to provide you with the best possible service, we sometimes need to collect information about you. We only ask for information that we have a reason for and will only use this information for the reason it was intended.
We collect information about you in a number of ways, including but not limited to; request a quote, book appointments, request samples, sign up to our newsletter.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we'll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in preventing fraud or other criminal activity.
Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom, or interests.
We may also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
Name and address: this is collected for quotation and fitting of your goods.
Email address: to be as sustainable as possible, we like to email you your invoices
Telephone numbers: we try to call to let you know when we're coming, and to get in contact with you about your enquiry. We will not call you for anything else.
Contact us form
We will collect the following:
Name: - So we know what to call you
Postcode: - To help us find you if you request a visit
Email address: - So we can contact you or provide you with further information.
Telephone number: To allow us to call you if you prefer this method
Appointments (including Home Visits and Measure Appointments)
We collect the following:
Postcode: - To help us find you
Your full name: - So we know what to call you.
Your address: - So that we attend an appointment, deliver goods purchased and in relation to payments.
Email address: - So we can contact you or provide you with further information.
Telephone number: - So we can get in contact with you
CCTV
We may capture personal data when you use our car park and showroom operated for the security of both customers and staff. These systems may record your image during your visit.
Cookies
We currently use cookies to help our site functionality and to make our communications and marketing more effective.
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:.
Enquiries and estimates
If you request samples, get an estimate or have a home visit we will keep your data for ten years.
Here at D E Floors Ltd, the confidentiality of your information is of paramount concern to us. All personal data is collected and held in accordance with current UK and where appropriate European legislation.
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email jacob@defloors.co.uk
We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You also have the right to be forgotten. If you would like us to start the process of removing your data, please let us know using the above details.
Changes to our privacy policy
We may change this privacy policy statement at any time, and such changes take immediate effect. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified by email or via a notification on our site.
Contact
Please don't hesitate to get in contact with us about our privacy policy, information we hold about you or if you have a complaint.
This privacy policy is valid from October 2024
Copyright © 2024 D E Floors - All Rights Reserved.